Refund & Cancellation Policy

RescueShift offers a free tier, a Premium plan at $2.99 per month, and Department plans. Department plans are flat monthly plans by crew size, billed through Stripe: Crew at $60 per month for up to 25 members, Station at $150 per month for up to 75 members, and Battalion at $350 per month for up to 200 members; over 200 members, contact us. Annual billing is available at the equivalent of two months free, and an optional self-serve per-seat option is $3 per active seat per month. The free tier requires no payment and can be used indefinitely. Paid plans are billed in advance for each subscription period until cancelled.

Paid subscriptions renew automatically at the end of each billing period using your saved payment method or app-store account. The renewal charge matches the plan and interval you selected. You will not be charged again after you cancel, and you keep access through the end of the period you already paid for.

RescueShift does not currently run automated free trials for paid plans. If we offer a promotional trial or a department pilot, its specific terms (length and what happens at the end) will be stated at sign-up. Where a trial converts to a paid subscription, you can cancel before the trial ends to avoid a charge.

You can cancel at any time. Web subscriptions billed by Stripe: cancel from Billing in your account settings; cancellation takes effect at the end of the current billing period. Apple App Store: manage or cancel through your Apple ID subscription settings. Google Play: manage or cancel through the Play Store subscriptions screen. After cancelling, your plan stays active until the end of the period you have already paid for. Cancelling stops future charges; it is not the same as a refund of the current period.

For Premium or Department subscriptions purchased on the web and billed through Stripe, we offer a 14 day money-back guarantee on your first payment for a given plan. If you are not satisfied, email support@rescueshift.com within 14 days of that first charge and we will refund it in full. After 14 days, payments for the current period are non-refundable, but you can cancel to stop future charges. Approved refunds are returned to your original payment method through Stripe, typically within 5 to 10 business days.

Mobile Premium purchases made through the Apple App Store or Google Play (with RevenueCat managing your entitlement) are subject to those stores' refund policies, and refunds for them are issued by Apple or Google, not by WhyUAscii LLC. RevenueCat manages entitlements but cannot force a store refund. Request an Apple refund at reportaproblem.apple.com; request a Google refund through the Play Store or Google support. We are glad to help you understand the process, but we cannot directly issue refunds for store purchases. Store refund decisions and timing are set by Apple and Google.

Department subscriptions are billed through Stripe on a flat monthly plan by crew size (or an optional per-seat plan). The 14 day money-back guarantee applies to the first payment of a new Department subscription. Prorating for mid-cycle plan changes follows Stripe's standard behavior for the change you make. If your department needs to pause service or change how it is billed, contact support@rescueshift.com and we will help you find the right fit.

We may decline refund requests that appear to be abusive, fraudulent, or in violation of our Terms of Service. If a billing error occurs on our side, we will correct it and refund any incorrect charge regardless of the timeframes above. If you believe you were charged in error, please contact us before opening a chargeback so we can resolve it quickly.

For billing questions, cancellations, or refund requests on web subscriptions, contact support@rescueshift.com. For legal or privacy questions, contact eddy@whyuascii.com.